Survey deliverability (IT Housekeeping)
Overview:
This section explains how to ensuring email deliverability, and accessing support when needed.
This section explains how to ensuring email deliverability, and accessing support when needed.
Important Note: We strongly advise all multi-academy trusts to allow our support team to launch their surveys to prevent errors or mistakes.
1. Preparation:
- Ensure all staff records are and any additional questions are completed.
- Have your IT department on call and ready for the survey launch day/time. Very rarely, if unprepared, the invitations may be put into 'quarantine' on your end. This can be prevented by ensuring your IT department are fully aware and onboard.
- Prior to the survey launch date, collaborate with your IT department or technician to ensure that emails received will be added to your safe senders list. You can copy and paste the following message:
Please add the following email addresses to our safe senders list.
Invitations for our survey and for staff feedback are sent from the above addresses and using Amazon AWS.
They are sent via eu-west-1.amazonses.com
- Failure to do so may result in some staff members' invitations being delivered to their junk folder. If any staff member reports not receiving their invitation, instruct them to check their junk folder. If the issue persists, ask them to wait for the reminder email (sent on day 3 and day 8) and then report any missing invitations to support@welbee.co.uk.
(Never create a survey as a test, contact support@welbee.co.uk who will be able to provide you with a test environment)
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